Hermes.com Website Review & Ratings + Hermès Coupons
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Hermes.com Website Review & Ratings + Hermès Coupons

Hermes: Products & Services

Hermès is an iconic designer brand that sells luxury fashion goods. They are a well-known brand, comparable to designer brands like Louis Vuitton and Gucci. They sell items in the following product categories:

  • Women’s items: ready to wear clothing, swimwear, scarves, small items, stoles and shawls, belts, shoes and accessories.
  • Leather goods: Bags and luggage, small leather goods, agendas, notebooks and accessories.
  • Jewelry and watches:  silver jewelry, gold jewelry, crystal jewelry, enamel jewelry, leather jewelry, horn and lacquered jewelry and watches.
  • Fragrances
  • Home and gift items
  • Men’s items: ready to wear clothing, ties, tie-free, belts, shoes and accessories.
  • Leisure items: beach, sports, games and horse riding.

They have a reputation for using high quality materials and superior craftsmanship. Many items are still made by hand. 

Hermes: Company Background

Hermès was founded by Thierry Hermès, in France, all the way back in 1837. Today they sell globally, with retail stores in many destinations worldwide and a website selling their merchandise.

When Thierry Hermès first started the business he sold fine harnesses and bridles to European nobleman. When his son took over the business, he opened a retail store on the rue du Faubourg Saint-Honoré and he added a bag designed to carry a saddle to the range. Over the years the next generation of sons took over the business and continued to add to the product range. It was with the creation of their famous Kelly Bag and their iconic silk scarves, that the brand became highly coveted internationally. 

Hermes: Customer Feedback & Reviews

The online feedback for Hermès appears to be mostly good. For example, on the consumer review site Yelp the Hermès Union Square store receives a 3.5 out of 5 rating.

Martha C. says “Quality is perfect, selection is good, but as you come in a store it's seems that you teleported to France with it elegance & snobbism. ))”

rachel k. says “was pleasantly surprised that the sales assistant who worked with us, Megan, was so down to earth and helpful. She showed us how to properly fold the scarf and gave my friend a real opinion of which scarf was most appealing.”

Katherine F. says “I am quite sure the French have it right when it comes to luxury goods...and Hermes is the best of the best...I have always been treated with great courtesy when I visit this location, and wait with excitement for that hand selected item!”

Overall, they tend to score good customer reviews at Amazon for their cologones. For example, they score a 4.5 out of 5 for their Terre D’Hermes for men cologne. This is with 69 reviews left.

David R. Seid "drseid" says “I must have about 50 colognes in my collection and have tried three or four times that many more, and this is tied with a couple others at the absolute top of my list. It lasts, it is versatile, smells incredible and it doesn't offend.”

Hermes: Business Credibility & Trustworthiness

Hermès is not a Better Business Bureau (BBB) accredited business. However they do have some ratings at the BBB website. These are listed under Hermes Paris and Hermes of Paris. You can check their current rating by clicking on either of these two links. At the time of checking, they were rated F on both listings. This is on a rating of A+ through to F, with F being the worst score. They received this low score, because they failed to respond to a couple of customer complaints. However, it should also be noted that between both listings they only received 3 complaints in 3 years.

You will often find Hermès praised in the mainstream media by fashion editors and they are often shown in magazines like Vogue and Harpers Bazaar. 

Hermes: Website Popularity & Google Ranking

Hermès scores a Google PageRank of 6 out of 10, with the higher the number the better. For fashion businesses a 6 is a good score. In fact, it is comparable with other popular brands like Victoria’s Secret and Forever 21.

Their Alexa global page rank is 15, 294. Alexa states that anything in the top 100,000 is probably getting reasonable traffic, so this equates to a high popularity. In their home country of France they are even more popular with an Alex rank of 2834. They also have popular page ranks in Hong Kong, Singapore, Japan and London. According to Alexa, their global monthly unique visitors are around 240,000.

Their Compete rank is 33,041, they have digg and delicious links linking in, and they are listed on the Yahoo and DMOZ directories. 

Hermes: Social Media Presence

You can follow Hermès on Facebook, Google+, or YouTube. They have 693,675 likes on Facebook and they post here several times a month. They have 649 Google+ likes and they also post here a few times a month. On YouTube they have 2851 subscribers and their videos here have been viewed 1,187, 423 times.

There are some other Hermès related social network sites around, but these are not in the list on the Hermès website in the follow us section, so they are not guaranteed to be genuine.

Hermes: Website Security & Safety

Hermès appears to be a safe website to browse and shop at. They protect your financial information as you head into checkout by encrypting this data. You will notice that the http:// header changes to https:// showing this.

A check on the Google safe browsing diagnosis site shows the site is not currently listed as problematic. Google says “Of the 5 pages we tested on the site over the past 90 days, 0 page(s) resulted in malicious software being downloaded and installed without user consent. The last time Google visited this site was on 2012-07-17, and suspicious content was never found on this site within the past 90 days.” If you would like to check the current safe status, click here

Hermes: Pricing & Packages

Hermès produces products that are upmarket in price. In comparison to other luxury fashion brands they are often comparable to Louis Vuitton and Chanel, but can be a little more expensive than Prada and Gucci. A brief guide to some of Hermès prices listed below:

  • 70cm silk scarves start from around $325
  • Belt kits with interchangeable buckle and strap are around $780
  • Ballet flats around $610
  • Luggage items from $6400
  • Watches starting from around $2800

They also sell some other hard to find items that are not listed on their website. Many of these items are in the $10,000+ price bracket. For example, Birkin or Kelly handbags. 

Hermes: Shipping Rates & Policies

When it comes to US delivery Hermès offers three different shipping methods. These are Ground, 2 day and overnight. The costs for each are tiered based on the price of your order. For example Ground shipping on an order over $1000 is $35, 2 day service is $45 and overnight is $50. Shipments to Hawaii and Alaska attract extra charges. Ground shipping takes between 3-7 business days to arrive.

They do not offer international shipping, but some other destinations have their own online shopping website. For example,  the United Kingdom and France. When you head to www.hermes.com it comes up with options allowing you to choose the region where you live, and from here you can see if they have an online store for your destination, or where your local stores are. 

Hermes: Payment Methods Accepted

Hermès accepts credit card payments directly on their website. They accept the following credit cards; MasterCard, Visa, Diners Club/CarteBlanche, JCB or American Express. They do not accept other alternative forms of payment, but if you do not wish to pay online, you can call customer service and pay by telephone. You simply need to specify the order number on your order summary to have your online order processed this way. 

Hermes: Returns, Refunds & Exchange Policy

Hermès allows you to return items ordered from their website for up to 30 days from the date of delivery. All items must be in original condition, including packaging and be accompanied by your original receipt. You will find a returns label and return card in with your original delivery. If you want to make an exchange, you can note this on your return card. If you wish to make an exchange, you can also head into a store to do so, but you cannot get a refund this way. 

Hermès: Product images & screenshots
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Comments (1)

Excellent review. This is indeed a grand French name!

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